Terms & Conditions

Confidentiality:  
  • Perceived risks to commit serious harm to yourself or others;    

  • Information indicating the abuse of children; 

  • Valuable information during a medical emergency; 

  • A subpoena from the courts to disclose information;

  • From time to time, our team of professionals, will be consulting with colleagues as a means of supervision with the intent to ensure high quality professional services and your safety. 

The information obtained from you during sessions will remain confidential and will not be shared with anyone except under the following conditions: 

Fee Agreement:

The VA Psychology Center has established a fee of  S$180  or $200 per 50 minute counseling session (starting from appointment time). If sessions exceed the allotted 50 minutes, please note that you will be charged for the additional time. Any and all fees are payable in cash or by credit card (Visa and Master card) at the closure of each session.

Other services such as assessments, provision of insurance letters of summary reports will only be prepared after payment has been received; and may be charged at the therapist's hourly rate. 

To achieve maximum results, therapy needs to take place on a regular basis. The process of therapy should be a commitment of your's. If you need to cancel or reschedule an appointment, please notify the VA Psychology Center at least 24 hours prior to your scheduled time so we may be able to offer your appointment to someone else. You may call us at 6235-9602 and leave a voicemail or cancel by sending us an e-mail. Please note that the time stamp on the e-mail will be verified to ensure that your cancellation was submitted 24 hours in advance. If you fail to do this, you will be charged the full fee for the missed session. This is a standard practice within the counseling profession and we thank you for your kind understanding in advance.

Right to refuse the provision of services:

The VA Psychology Center reserves the right to refuse the delivery of services to anyone at the sole discretion of the management.

 
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Von Auer Psychology Center

41 Sunset Way, #01- 01, Clementi Arcade
Singapore 597071

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